Diagnostics

CheckMySystems forms partnership with Mobile CCTV Systems

Mobile CCTV SystemsCheckMySystems and Mobile CCTV Systems are delighted to announce a partnership to provide remote CCTV diagnostic and integrity checking services to multi-vehicle installations.

 

Mobile CCTV Systems specialise in providing vehicle CCTV solutions for Commercial, Emergency Services and Military vehicles.

Speaking of the partnership, Duncan Ross, Managing Director of Mobile CCTV Systems Ltd., comments “Our customers may have many hundreds of CCTV systems in various vehicles over a large geographic area. It is essential to ensure that the CCTV system in each vehicle is operating correctly and hasn’t been tampered with or vandalised, but this is often very difficult to achieve.”

“The CheckMyCCTV solution provides our customers with remote status monitoring and reporting, ensuring that systems which are not operating correctly or are compromised can be rectified in a timely manner, rather than being discovered after a critical incident has occurred which wasn’t captured.”

Darren Rewston, Managing Director of CheckMySystems Ltd. adds “CheckMyCCTV is used to monitor over 6,000 static CCTV installations, and our partnership with Mobile CCTV Systems extends this support to provide diagnostic monitoring CCTV systems in vehicles”

“CCTV systems installed in vehicles operate in a much harsher environment than their static counterparts, and the cameras can be more susceptible to faults, tampering, and vandalism, so it is essential to ensure the integrity of the systems when they are in use. Mobile CCTV Systems have recognised this, and their CheckMyCCTV solution offers real peace-of-mind to their customers”

For more information about the CheckMyCCTV service from Mobile CCTV Systems Ltd., contact
+44 (0) 118 927 2137 or email info@nullmobilecctvsystems.co.uk

Visit Mobile CCTV Systems at www.mobilecctvsystems.co.uk 

For more information about CheckMyCCTV, contact +44 (0) 161 8706137 or email info@nullcheckmysystems.com

CheckMyCCTV makes Quantum leap

Vista QuantumCheckMyCCTV – the unique CCTV status monitoring solution – has added support for all Vista Quantum CCTV systems, including the Eco, Plus, 960h, and NVR models.

Installers are benefiting greatly by offering their clients remote CCTV status and diagnostic checks using CheckMyCCTV software, especially over installers who are offering only annual maintenance visits as their service provision.

By supporting the whole range of Vista Quantum products, our customers can now add new and existing Vista Quantum CCTV systems to their CheckMyCCTV status monitoring service, providing their customers with the reassurance that their CCTV is operating correctly and response they require when it isn’t.

Darren Rewston, Managing Director of CheckMySystems comments, “We have supported Vista Quantum DVR products for some time, but we’ve been getting more and more requests to support the Quantum NVR as installers shift towards IP based products”

Adding “Our integration with all Vista Quantum platforms means that Vista customers can choose the appropriate system for their clients and still provide proactive status monitoring using our CheckMyCCTV software”.

For more information about Vista Quantum products can be found at vista-cctv.com

For a FREE trial, or information about CheckMyCCTV and how it can improve your maintenance service, please call +44 161 870 6137 or Contact Us

Are your CCTV systems being tampered with?

CCTV TamperingWe have had increased number enquiries from customers who suspect their CCTV systems have or are being tampered with or vandalised to prevent the detection of criminal activity.

CheckMyCCTV is designed to ensure CCTV systems are operational 24/7, but in many cases it can also detect if the system has been tampered with using the same checks.

Typical ways a CCTV system may be tampered with include:

  • Disconnecting a camera.
  • Unplugging the CCTV from the network.
  • Moving or obscuring a camera.
  • Switching off the system.
  • Changing the time/date on the CCTV system.
  • Switching off or deleting the recording.

Each of these anomalies can be checked automatically using CheckMyCCTV every hour of every day, allowing users to remotely detect whether a CCTV system has been tampered with or developed fault.

Customers who manage or maintain remote multi-site CCTV systems will benefit from CheckMyCCTV tamper detection monitoring to ensure their systems are operating as expected.

CCTV systems are often only checked or maintained once a year, giving the perpetrators ample opportunity to render the CCTV system useless by switching it off, moving the cameras, or otherwise tampering with the system.

Let CheckMyCCTV perform daily tamper checks on all your remote CCTV systems and alert you to suspected tampering activity or faults.

If you would like to discuss how CheckMyCCTV can ensure your systems are operational 24/7, please contact us on 0161 870 6137 or email info@nullcheckmysystems.com

 

Justice Security uses CheckMyCCTV to provide proactive CCTV Health Monitoring

CheckMySystems Ltd. has signed a major deal to provide UK installer Justice Fire and Security with the latest version of its innovative CheckMyCCTV health monitoring software solution.

CheckMyCCTV is designed to automatically identify and report specific CCTV issues, whether it be a camera, hard disk, recording, or network connection failure.

Following the agreement with CheckMySystems Ltd, Justice Fire and Security will be offering CCTV health monitoring to all of its customers. The Birmingham-based installer, which also operates ten additional branches across the UK, sees the diagnostic capability unlocked by CheckMyCCTV as an important enhancement to the professional and proactive service it provides for its CCTV customer base.

Justice Fire and Security already has a strong focus on best practice as a member of the BSIA, a founder member of NSI with NACOSS Gold for electronic security systems and works to the BS8418 standard for detector activated CCTV systems.

Dave Sanders the Managing Director, and founder of Justice Fire and Security is enthusiastic about the potential operational benefits of CheckMyCCTV: “In my view, rolling out CheckMyCCTV is going to make a tremendous difference to what we can offer our customers. At a practical level it means that we now have access to up-to-date information, around-the-clock, on the status of our customers’ CCTV systems. By receiving instant notification of specific failures action can be taken in a timely manner to get things back up and running.

“Before adopting CheckMyCCTV we may not always have known about a system fault until an engineer actually travelled to site to carry out an annual routine inspection. The beauty of CheckMyCCTV is that the software allows vital checks to be carried out remotely so the time and effort of our engineers can targeted in a more focused way. Crucially, it also prevents issues being left unresolved which of course is a critical factor where site security is concerned.”

Dave is also pleased with the support provided by CheckMySystems in the lead-up to CheckMyCCTV going ‘live’: “The team at CheckMySystems have been extremely helpful in setting up the system, which went smoothly, and answering our technical questions. We are currently running CheckMyCCTV on two 40 inch displays in our main service office.

The software is well designed and easy to use and we particularly like the ability to display two elements simultaneously: one highlighting the status of sites with a user-friendly ‘traffic light’ system and the other a map of their specific locations.”

Commented Darren Rewston, Managing Director at CheckMySystems Ltd on the deal with Justice Fire and Security: “We are delighted that, following a trial, Justice Fire and Security has decided to take-up CheckMyCCTV as an added value service to their customers. CheckMyCCTV provides an intelligent and economical way to monitor the status of security-critical CCTV systems across multiple sites.

The number of sites covered by CheckMyCCTV has grown dramatically over the past 12 months, with particular interest from the retail sector, where multiple CCTV systems are spread over a large geographical area. This is a trend that we expect to continue as more and more installers and monitoring centres look to offer CheckMyCCTV health monitoring to their customers. In addition, we have made significant strides increasing the number of systems that CheckMyCCTV is compatible with and now support over 25 brands, including: Dedicated Micros, Xtralis, Samsung, Dallmeier, Vista, Hikvision, Genie, and Videcon, with more on the way.”

For more information on Justice Fire and Security please call: 0845 468 0927 or visit www.justicesecurity.co.uk

Cut the cost of remote CCTV maintenance

CheckMyCCTV Maintenance Over the last 30 or so years, CCTV maintenance contracts have barely changed. Usually consisting of One or Two scheduled ‘pre-emptive’ maintenance visits a year to check that the system is working correctly.

In the era of tape based CCTV recording, scheduled maintenance was required to maintain the quality of recordings as the tapes and VCR heads became worn over time, but with digital CCTV systems this is not the case.

Pro-active not Pre-emptive

With modern Digital CCTV systems, there is no gradual degradation of recording quality between maintenance visits. CheckMyCCTV can monitor network connected CCTV systems for faults and recording issues, allowing maintenance visits to be targeted towards sites that actually need them.

Scheduled maintenance visits only ensure that your customers’ CCTV systems are working on the day of the visit, or two for bi-annual maintenance, but what about the other 363 days of the year when there’s no engineer on site?

Remotely Monitored Fault Reporting

CheckMyCCTV changes the way CCTV maintenance visits can be conducted. By automatically providing  Remotely Monitored Fault Reporting your customers are getting a maintenance package which is suited to the Digital era.

The benefits of remotely monitoring your customers’ CCTV systems for faults include:

  1. Peace of mind that your customers’ installations are working 365 days of the year.
  2. Immediate notification of fault conditions, often before the customers are aware of them.
  3. Proactive approach to customer service, rather than expecting your customers to detect issues.
  4. Increased efficiency of maintenance contracts – Pay As You Go and reduced visits to provide you and your customers with a ‘best value’ proposition.
  5. Reduced Costs of site visits by taking service engineers off the road, reducing fuel and labour costs, and improving the first visit fix rate.

A typical installer with 100 remote sites can save more than 30% of their Labour and Fuel costs by replacing two scheduled site visits with a single scheduled site visit and an emergency site visit triggered by CheckMyCCTV.

Pay As You Go Maintenance contracts

Current Pay As You Go maintenance contracts require the customer to detect faults and report them to the installer, in reality customers only tend to discover faults when they require footage from the CCTV system which is often not available. At this point, the damage is already done, the system you installed and maintain did not work and whether it is your fault or not, it is the your name and reputation that are tarnished.

By implementing CheckMyCCTV, faults are detected as soon as they happen, allowing you to pro-actively contact your customer to advise and arrange a site visit.

The next time you get a call from your customers to report a fault with their CCTV system, think how much better it would have been if it were you telling them that you have found a fault and you’re sending someone to fix it.

It’s time to drag maintenance contracts into the digital era, provide your customers with a better service for less with CheckMyCCTV. Contact Us for a FREE Trial to see how.

 

 

CheckMyCCTV Starter Pack Promotion

For a limited time, we’re offering new customers our CheckMyCCTV Starter Pack, which gives you everything you need to start checking the Health, Status, and Operation of your CCTV installations right now, at a great value price.

 

The CheckMyCCTV Starter Pack includes:

 

  • CheckMyCCTV Software (Client/Server)
  • 25 Unit One-year License
  • Remote Configuration*
  • Remote 1-hour Training Session*

Sign up for a 14-day FREE CheckMyCCTV trial today and see if your CCTV systems can be monitored for operational issues and faults, every hour of every day.

* Remote Configuration and Training session requires remote access using free TeamViewer software.

Beta support for Genie DVR released

CheckMyCCTV Genie Beta supportCheckMyCCTV now supports Health, Status, and Operation monitoring for Genie DVR products. If you would like to participate in the Beta Programme, please register to download the Trial and let us know that you are using Genie DVR products.

 

You can send your feedback, comments and suggestions to feedback@nullcheckmysystems.com and we’ll respond to every email.

CheckMyCCTV is currently supporting the Core test functionality for Genie DVRs including:

  • Network Connection
  • Time/Date Accuracy
  • Camera Status
  • Disk Recording
  • Recording Duration
For more information on Genie products visit www.geniecctv.com

 

RVR Service powered by CheckMyCCTV

Remote Video Response (RVR) has launched a new service designed to continuously monitor the health of its customers’ CCTV equipment.

RVR, part of UTC Fire and Security, is to roll out the new service in partnership with CheckMySystems Ltd.

It has been built around software designed to enable cameras, detectors and recorders to be checked hourly.

Colin Walters, RVR general manager, said that the potential weak link in any CCTV installation, monitored or otherwise, is the efficacy of the products installed: “Some believe that once a system has been installed, then they can forget about it because it will always be working. Sadly this is not the case, as our research has shown.

“Now we are able to regularly check each element of a CCTV system to monitor the network connection and ensure the hard disks have not failed or the system has stopped recording,” he said. “All of this can be done remotely, taking the benefits of RVR to those that would not normally use our services.”

Darren Rewston, managing director of CheckMySystems said customers were noticing that despite buying expensively maintained solutions for their premises, their systems could often have a fault for many months without anyone noticing: “Engineers normally only check the equipment once or twice a year as part of a maintenance package,” he said.

“But the RVR service, using CheckMyCCTV software means that the CCTV installation is being constantly monitored and warning when an issue occurs. Installers using this service will be informed exactly what the issue is, so it reduces the need for lengthy on-site diagnostics, and increases the chance of a fix in the first visit. The potential cost reduction for service calls can be huge.”

New Feature: Daily Status Reports

Get a daily status update of all your CCTV installations

CheckMyCCTV’s new Daily Status Report function allows you to generate automatic ‘snapshot’ status reports for all your sites, every day.

This function is designed for people who do not need the granularity of individual alerts which are generated when as issue is discovered. By receiving the Daily Snapshot Report, they will see the status of their entire estate in a single email at a user defined time each day.

Typical recipients could be Security Managers, Facility Managers, Loss Protection Managers, and even the End-Users. Daily Status Reports can be configured on a Global, Customer, Site, or Unit basis, so group security managers could receive a status report for all sites, and local security managers would only receive a status report for their own sites.

The report can be customised with your logos and layout, and you can choose whether it is exception driven – only sent when issues are discovered, or a complete report with all sites displayed regardless of their current status.

Daily Status Reports give you and your customers an ‘at a glance’ summary of the issues on your sites, and has been optimised for traditional email clients as well as iPhone, Android, and other Smartphones that can display HTML emails.

Visit all your sites, without leaving your seat

With today’s high fuel costs, making unnecessary maintenance visits to customers’ sites can add a pretty high hidden cost to your bottom line. For example, a typical 100 mile round trip will cost in excess of £15. In isolation that may not seem a great amount, but how many miles do your service engineers cover in a month?

CheckMyCCTV can reduce the number of service visits you make by connecting to all your sites and automatically diagnosing issues before an engineer goes anywhere near the site. If a site visit is required, it can be made with all the correct replacement parts and tools without having to make a return trip, saving fuel, time, and manpower, and in an ever increasing green economy, reduce your carbon footprint.

CheckMyCCTV can not only help reduce the number of service visits, but also ensure service visits are more targeted, and improve efficiency within a service team. This was demonstrated to us this week when a hard disk failure was reported by a CheckMyCCTV monitored system – the end user was blissfully unaware of any issues because the system looked like it was operating correctly, it just wasn’t recording!

The installer was immediately alerted to the hard disk failure by CheckMyCCTV, which also indicated the required replacement hard disk size. The installer then contacted the customer to let them know they would visit to repair the faulty unit, before they were even aware there was a fault.

One check, One call, One visit, One happy customer!

Try CheckMyCCTV now and see how it can improve your service efficiency.