enhanced network test

Visit all your sites, without leaving your seat

With today’s high fuel costs, making unnecessary maintenance visits to customers’ sites can add a pretty high hidden cost to your bottom line. For example, a typical 100 mile round trip will cost in excess of £15. In isolation that may not seem a great amount, but how many miles do your service engineers cover in a month?

CheckMyCCTV can reduce the number of service visits you make by connecting to all your sites and automatically diagnosing issues before an engineer goes anywhere near the site. If a site visit is required, it can be made with all the correct replacement parts and tools without having to make a return trip, saving fuel, time, and manpower, and in an ever increasing green economy, reduce your carbon footprint.

CheckMyCCTV can not only help reduce the number of service visits, but also ensure service visits are more targeted, and improve efficiency within a service team. This was demonstrated to us this week when a hard disk failure was reported by a CheckMyCCTV monitored system – the end user was blissfully unaware of any issues because the system looked like it was operating correctly, it just wasn’t recording!

The installer was immediately alerted to the hard disk failure by CheckMyCCTV, which also indicated the required replacement hard disk size. The installer then contacted the customer to let them know they would visit to repair the faulty unit, before they were even aware there was a fault.

One check, One call, One visit, One happy customer!

Try CheckMyCCTV now and see how it can improve your service efficiency.

New Feature: Secondary Network Check

CheckMyCCTV checks that there is a network connection to the CCTV system and will report an alert if the connection fails.

Acting on customer feedback, CheckMySystems has introduced a secondary network check, which checks a secondary IP/Hostname address if the Primary IP address fails or does not respond.

The improved network check gives users a better indication as to whether it is the CCTV system which has an issue, or if there is an issue with the network or broadband connection that the CCTV system is connected to.

A typical Secondary IP address could be another device on the same network as the CCTV system, such as another DVR/NVR or the broadband router.

How does the enhanced network check work?

CheckMyCCTV repeatedly checks network connectivity to the CCTV system, and reports any issues, here are the available combinations with the enhanced network check:

  1. The Primary address passes – No alert indication.
  2. The Primary address fails, and the Secondary address passes – Possible issue with the CCTV System.
  3. The Primary address fails, and the Secondary address fails – Possible issue with the network connection to the site.

Typical issues if both the Primary and Secondary addresses fail could be:

  • Loss of broadband/network connection.
  • A change to the router/firewall configuration.
  • Loss of power on the site.
  • A problem with the network connection on the site.

The Enhanced Network Check function is available to all CheckMyCCTV users, click on Help > Check for updates to upgrade.