Over the last 30 or so years, CCTV maintenance contracts have barely changed. Usually consisting of One or Two scheduled ‘pre-emptive’ maintenance visits a year to check that the system is working correctly.
In the era of tape based CCTV recording, scheduled maintenance was required to maintain the quality of recordings as the tapes and VCR heads became worn over time, but with digital CCTV systems this is not the case.
Pro-active not Pre-emptive
With modern Digital CCTV systems, there is no gradual degradation of recording quality between maintenance visits. CheckMyCCTV can monitor network connected CCTV systems for faults and recording issues, allowing maintenance visits to be targeted towards sites that actually need them.
Scheduled maintenance visits only ensure that your customers’ CCTV systems are working on the day of the visit, or two for bi-annual maintenance, but what about the other 363 days of the year when there’s no engineer on site?
Remotely Monitored Fault Reporting
CheckMyCCTV changes the way CCTV maintenance visits can be conducted. By automatically providing Remotely Monitored Fault Reporting your customers are getting a maintenance package which is suited to the Digital era.
The benefits of remotely monitoring your customers’ CCTV systems for faults include:
- Peace of mind that your customers’ installations are working 365 days of the year.
- Immediate notification of fault conditions, often before the customers are aware of them.
- Proactive approach to customer service, rather than expecting your customers to detect issues.
- Increased efficiency of maintenance contracts – Pay As You Go and reduced visits to provide you and your customers with a ‘best value’ proposition.
- Reduced Costs of site visits by taking service engineers off the road, reducing fuel and labour costs, and improving the first visit fix rate.
A typical installer with 100 remote sites can save more than 30% of their Labour and Fuel costs by replacing two scheduled site visits with a single scheduled site visit and an emergency site visit triggered by CheckMyCCTV.
Pay As You Go Maintenance contracts
Current Pay As You Go maintenance contracts require the customer to detect faults and report them to the installer, in reality customers only tend to discover faults when they require footage from the CCTV system which is often not available. At this point, the damage is already done, the system you installed and maintain did not work and whether it is your fault or not, it is the your name and reputation that are tarnished.
By implementing CheckMyCCTV, faults are detected as soon as they happen, allowing you to pro-actively contact your customer to advise and arrange a site visit.
The next time you get a call from your customers to report a fault with their CCTV system, think how much better it would have been if it were you telling them that you have found a fault and you’re sending someone to fix it.
It’s time to drag maintenance contracts into the digital era, provide your customers with a better service for less with CheckMyCCTV. Contact Us for a FREE Trial to see how.