CheckMySystems Ltd – the CCTV health and operation monitoring software specialist – announces a partnership deal with retail security provider CSG UK PLC.

The move is designed to dramatically expand the take-up of the company’s industry-leading CheckMyCCTV automatic fault-finding solution to several hundred high street outlets operated by some of CSG’s major clients.

Initial trials, and orders, suggest that retailers are keen to adopt CheckMyCCTV, as part of their CCTV maintenance strategy, given the pressing need to ensure that their remotely dispersed CCTV systems are operating correctly at all times, across multiple outlets, especially as security managers and profit protection officers look to tackle high levels of shoplifting and other criminal activity. Retailers certainly do not want to be in a position where they have to provide evidence for a prosecution only to find that it has not been recorded, a camera was out of action, or the time setting was not correct.

From the perspective of security specialist CSG, offering CheckMyCCTV as a solution to their retail customer base will allow them to provide service levels, above and beyond, that which they could otherwise deliver through more traditional scheduled maintenance visits. Crucially, valuable time and resource will no longer be tied down attending sites where there may not actually be a surveillance issue. Now CSG’s engineers can be directed to where the CheckMyCCTV software, through automatic remote health and operation monitoring, has flagged-up a problem which needs to be rectified, whether it be a camera failure or recording issue.

Said Darren Rewston, Managing Director at CheckMySystems Ltd: “We are delighted to be working in partnership with CSG to unlock the full potential of our CheckMyCCTV health and operation monitoring software solution in the UK retail sector. We have started to collaborate on a number of major projects and believe that this relationship will prove to be mutually beneficial. CSG can now detect customer CCTV issues at a much earlier stage, enhancing service levels, whilst, thanks to their expertise, we are able to gain access to a much larger customer base than would otherwise have been possible.

“Already, we are beginning to see concrete results as CheckMyCCTV is rolled out at a national level across a number of big name retailers thanks to CSG’s efforts, from coffee shop chains to discount stores, and we expect that the total number of sites covered in this area alone will reach over 1,000 in the next few months, with many more in the pipeline.”

Commented Graham Chandler, Group Managing Director at CSG UK PLC: “Being able to offer CheckMyCCTV certainly makes sense for us and has transformed the way we look after the health of our client’s CCTV infrastructure. We can now undertake our maintenance activity in a much more directed and efficient way, and cover a greater number of sites, with the same manpower. A key point with the software is that although it applies sophisticated analytical techniques it is actually very straightforward to use. For example the on-screen traffic light warning system means that any issues on a client’s site are immediately visible around the clock. Status alerts can even be viewed on smart phones or via a web browser.

“Moving ahead, as CheckMySystems continues to expand the number of video surveillance brands their CheckMyCCTV software is compatible with, we anticipate that more and more of the retailers CSG looks after will buy into this state-of-the-art solution.

For more information on the CheckMyCCTV health and operation monitoring software solution please contact us on +44(0)161 870 6137

CSG UK PLC can be contacted on Tel: +44(0)844 8000 448 or by logging on to www.csguk.com

CheckMySystems Ltd – the CCTV health and operation monitoring software specialist – has extended the compatibility of its advanced CheckMyCCTV automatic maintenance monitoring solution to include Samsung’s popular range of video surveillance products.

CheckMySystems believes that the move to offer Samsung integration will significantly expand the number of sites across the UK where the company’s CheckMyCCTV remote health monitoring capabilities can be employed.

CheckMyCCTV is designed to remotely identify and automatically report specific CCTV faults and issues across multiple locations as soon as they are detected, whether it be a camera, hard disk, recording, or network connection failure. This means that issues can be flagged up and resolved as part of a proactive and cost effective maintenance programme.

With the implementation of Samsung compatibility, CheckMyCCTV now supports 20 brands, and there are plans in place for integration with other big name manufacturers in the coming months.

Said Darren Rewston, Managing Director of CheckMySystems Ltd: “We are delighted to offer the ability to implement CheckMyCCTV for our customers who are seeking to cover Samsung’s wide range of surveillance systems.

“We have been making strenuous efforts over the past year to add more and more supported brands into our CheckMyCCTV solution to satisfy growing customer demand. It is important, given the need for a comprehensive CCTV health and operation monitoring solution, that we are able to work with as large a percentage of the UK’s CCTV infrastructure as possible, especially when many sites can have CCTV systems from multiple vendors. The delivery of Samsung compatibility certainly fills a critical gap, as the number of systems they supply and their installed base is ever increasing.”

CheckMySystems will be exhibiting at IFSEC 2012 on 14th – 17th May at the NEC in Birmingham. Visit us on our stand in Hall 5 C116 (opposite the Samsung stand) to see a demonstration of our unique, multi-platform CCTV Health, Status, and Operation monitoring software.

We’ll be demonstrating how CheckMyCCTV can save you Time, Money, and Energy by monitoring the maintenance status of your remote CCTV Installations – diagnosing faults and operational issues remotely.

Your customers expect their CCTV installations to protect their Staff, Assets, and Buildings and CheckMyCCTV ensures it stays that way. Our Installer Partners use CheckMyCCTV at the heart of their maintenance contracts to provide their customers with a pro-active maintenance response, and reduce the cost of maintaining their CCTV installations.

Join us on our stand in Hall 5 C116 and we’ll show you how easy it is to automatically monitor the Status and Integrity of your remote CCTV installations, every hour of every day.

The concept behind CheckMyCCTV is to make your life easier and save you money and resources by remotely maintaining your CCTV installations.

To help you achieve that, we’ve launched a FREE Install & Setup service for CheckMyCCTV customers.

So, whether you have downloaded the CheckMyCCTV 14-day FREE Trial, or have already purchased CheckMyCCTV we can install and set it up for you.

Once CheckMyCCTV is installed and configured*, we can give you a remote hands-on demonstration so you are comfortable with its feature and operation.

To find out more about the Install & Setup service, or if you would like to request an Installation timeslot, contact us at support@nullcheckmysystems.com 

* Up to 20 systems can be configured as part of the service.

Check whether your CCTV systems can be monitored by CheckMyCCTV with our new compatibility checker utility.

The quick and easy compatibility checker just needs the IP address or Hostname of your DVR or NVR and it will tell you whether your system can be monitored using CheckMyCCTV.

We are committed to adding new brands to CheckMyCCTV all the time, so even if your CCTV system is not compatible, let us know by sending a message to feedback@nullcheckmysystems.com and we’ll see what we can do.

You can download the Compatibility Checker software by clicking the button below:

As part of CheckMyCCTV’s ongoing development program, the number of supported brands has now been expanded. Users of CheckMyCCTV can update their software to support additional brands at no extra cost.

These DVR/NVR brands are currently supported:

• Dedicated Micros NetVu Compatible products.
• Vista SmartDisc, SmartTel, SmartMobile, and Navigator.
• HeiTel CamDisc and CamTel.
• Dahua Technology 
• Adata Zeus and Apollo Series.
• Pinetron
• Genie  BDVR, EDVR, and GDVR
• Videoswitch
• QNAP Security
• Hikvision DS range of DVRs
• American Dynamics TVR range

More brands are being added all the time, check the Supported Systems page for an up to date list of supported products and a roadmap detailing which products will be supported in the future.

If you are a DVR/NVR Manufacturer, Installer, or User and your system is not listed, please Contact Us to discuss integrating with it.

For the last 5 or so years, Dedicated Micros DVR products have had Remote Alarm Reporting capabilities built-in. Which means the DVR can be programmed to ‘dial-up’ a Remote Video Receiving Center (RVRC) when an alarm condition is activated.

As the majority of Dedicated Micros DVRs are configured only as a CCTV recorder, the remote reporting  function is often overlooked by installers, but it could be used to offer your customers a better service and increase your revenue streams from your existing or new installations.

What does this mean for installers?

In the current economic climate, it may be difficult for your customers to justify replacing a perfectly good CCTV system. If this is the case, you can use the remote reporting function built into Dedicated Micros DVRs to broaden your service portfolio and leverage more revenue streams from the CCTV systems they already have.

What does it mean for end-users?

For little or no upfront cost your customers’ CCTV cameras to be monitored by an RVRC, responding to alarm activations and liaising with the police or private response services to provide extra security. The RVRC can also provide services such as audio challenge, access control, concierge services, and two-way ‘help point’ audio.

How easy is it to set up remote reporting?

With Dedicated Micros ‘NetVu Connected’ DVRs, it’s as simple as connecting the DVR to the Internet , ticking a box in a web page, and filling in a few connection details. The RVRC will normally be able to advise you on how to set you connection up.

What Dedicated Micros products support remote reporting?

Pretty much any Dedicated Micros product manufactured in the past 5 years has remote reporting built-in, even the latest level entry Eco4 model. Check with your local Dedicated Micros office for a full list of compatible devices.

Which RVRCs can support Dedicated Micros remote reporting?

Most RVRCs can support Dedicated Micros products. The CheckMyCCTV Service Providers below can also monitor your customers’ CCTV systems to ensure they are operating correctly, automatically alert you to any issues with your customers’ installations from £1 a week. Contact them now to see how they can increase your service offering and revenue streams.

Remote Video Reponse

Email: sales@nullremotevideoresponse.co.uk

Tel: 0844 8791 007

Visual Verification

Email: sales@nullvisualverification.com

Tel: 0844 415 7777

EMCS

Email: sales@nullemcs.co.uk 

Tel: 0800 716 179

CheckMyCCTV now supports Health, Status, and Operation monitoring for Videoswitch DVR products.

If you use Videoswitch products and would like to participate in the Beta Programme, please email us to register as a Beta tester feedback@nullcheckmysystems.com and we’ll send you a link to download the software.

CheckMyCCTV is currently supporting the Core test functionality for Videoswitch DVRs including:

• Network Connection
• Time/Date Accuracy
• Camera Status
• Disk Recording
• Recording Duration

…and more