CheckMySystems

Cut the cost of remote CCTV maintenance

CheckMyCCTV Maintenance Over the last 30 or so years, CCTV maintenance contracts have barely changed. Usually consisting of One or Two scheduled ‘pre-emptive’ maintenance visits a year to check that the system is working correctly.

In the era of tape based CCTV recording, scheduled maintenance was required to maintain the quality of recordings as the tapes and VCR heads became worn over time, but with digital CCTV systems this is not the case.

Pro-active not Pre-emptive

With modern Digital CCTV systems, there is no gradual degradation of recording quality between maintenance visits. CheckMyCCTV can monitor network connected CCTV systems for faults and recording issues, allowing maintenance visits to be targeted towards sites that actually need them.

Scheduled maintenance visits only ensure that your customers’ CCTV systems are working on the day of the visit, or two for bi-annual maintenance, but what about the other 363 days of the year when there’s no engineer on site?

Remotely Monitored Fault Reporting

CheckMyCCTV changes the way CCTV maintenance visits can be conducted. By automatically providing  Remotely Monitored Fault Reporting your customers are getting a maintenance package which is suited to the Digital era.

The benefits of remotely monitoring your customers’ CCTV systems for faults include:

  1. Peace of mind that your customers’ installations are working 365 days of the year.
  2. Immediate notification of fault conditions, often before the customers are aware of them.
  3. Proactive approach to customer service, rather than expecting your customers to detect issues.
  4. Increased efficiency of maintenance contracts – Pay As You Go and reduced visits to provide you and your customers with a ‘best value’ proposition.
  5. Reduced Costs of site visits by taking service engineers off the road, reducing fuel and labour costs, and improving the first visit fix rate.

A typical installer with 100 remote sites can save more than 30% of their Labour and Fuel costs by replacing two scheduled site visits with a single scheduled site visit and an emergency site visit triggered by CheckMyCCTV.

Pay As You Go Maintenance contracts

Current Pay As You Go maintenance contracts require the customer to detect faults and report them to the installer, in reality customers only tend to discover faults when they require footage from the CCTV system which is often not available. At this point, the damage is already done, the system you installed and maintain did not work and whether it is your fault or not, it is the your name and reputation that are tarnished.

By implementing CheckMyCCTV, faults are detected as soon as they happen, allowing you to pro-actively contact your customer to advise and arrange a site visit.

The next time you get a call from your customers to report a fault with their CCTV system, think how much better it would have been if it were you telling them that you have found a fault and you’re sending someone to fix it.

It’s time to drag maintenance contracts into the digital era, provide your customers with a better service for less with CheckMyCCTV. Contact Us for a FREE Trial to see how.

 

 

Beta support for Genie DVR released

CheckMyCCTV Genie Beta supportCheckMyCCTV now supports Health, Status, and Operation monitoring for Genie DVR products. If you would like to participate in the Beta Programme, please register to download the Trial and let us know that you are using Genie DVR products.

 

You can send your feedback, comments and suggestions to feedback@nullcheckmysystems.com and we’ll respond to every email.

CheckMyCCTV is currently supporting the Core test functionality for Genie DVRs including:

  • Network Connection
  • Time/Date Accuracy
  • Camera Status
  • Disk Recording
  • Recording Duration
For more information on Genie products visit www.geniecctv.com

 

RVR Service powered by CheckMyCCTV

Remote Video Response (RVR) has launched a new service designed to continuously monitor the health of its customers’ CCTV equipment.

RVR, part of UTC Fire and Security, is to roll out the new service in partnership with CheckMySystems Ltd.

It has been built around software designed to enable cameras, detectors and recorders to be checked hourly.

Colin Walters, RVR general manager, said that the potential weak link in any CCTV installation, monitored or otherwise, is the efficacy of the products installed: “Some believe that once a system has been installed, then they can forget about it because it will always be working. Sadly this is not the case, as our research has shown.

“Now we are able to regularly check each element of a CCTV system to monitor the network connection and ensure the hard disks have not failed or the system has stopped recording,” he said. “All of this can be done remotely, taking the benefits of RVR to those that would not normally use our services.”

Darren Rewston, managing director of CheckMySystems said customers were noticing that despite buying expensively maintained solutions for their premises, their systems could often have a fault for many months without anyone noticing: “Engineers normally only check the equipment once or twice a year as part of a maintenance package,” he said.

“But the RVR service, using CheckMyCCTV software means that the CCTV installation is being constantly monitored and warning when an issue occurs. Installers using this service will be informed exactly what the issue is, so it reduces the need for lengthy on-site diagnostics, and increases the chance of a fix in the first visit. The potential cost reduction for service calls can be huge.”

New Feature: Daily Status Reports

Get a daily status update of all your CCTV installations

CheckMyCCTV’s new Daily Status Report function allows you to generate automatic ‘snapshot’ status reports for all your sites, every day.

This function is designed for people who do not need the granularity of individual alerts which are generated when as issue is discovered. By receiving the Daily Snapshot Report, they will see the status of their entire estate in a single email at a user defined time each day.

Typical recipients could be Security Managers, Facility Managers, Loss Protection Managers, and even the End-Users. Daily Status Reports can be configured on a Global, Customer, Site, or Unit basis, so group security managers could receive a status report for all sites, and local security managers would only receive a status report for their own sites.

The report can be customised with your logos and layout, and you can choose whether it is exception driven – only sent when issues are discovered, or a complete report with all sites displayed regardless of their current status.

Daily Status Reports give you and your customers an ‘at a glance’ summary of the issues on your sites, and has been optimised for traditional email clients as well as iPhone, Android, and other Smartphones that can display HTML emails.