SmartServ is an innovative approach to providing a pro-active maintenance service to end-users.
The problem with traditional CCTV maintenance contracts is that in most cases the installer provides one or two site visits a year to check that the CCTV system is working and in between those visits, the customer is expected to find faults themselves.
End-users often do not have the time or appropriate training to check that a CCTV system is operational, especially if there are many remote systems to check.
SmartServ is different, along with providing yearly maintenance visits, customers with a SmartServ maintenance plan also get around the clock remote CCTV maintenance checks which alert RIS Limited of issues with the security of a site so they can be dealt with before they become critical.
The SmartServ system also sends Daily Status Reports to each of RIS Limited’s customers, so they are also aware of when issues occur, and just as importantly, when they are fixed.
Said Darren Rewston, Managing Director of CheckMySystems Ltd: “We are delighted to see our Installation Partners using CheckMyCCTV in innovative ways to provide remote maintenance monitoring as part of their maintenance provision, RIS Limited’s customers are receiving tailored support which is more effective both in cost and in service.”
“SmartServ is a great example of building on the CheckMyCCTV platform to provide a unique service experience for RIS Limited’s customers”.
For more information on the RIS Limited. SmartServ maintenance plan, please visit www.rislimited.co.uk or call 0845 557 7210.
To learn more about how you can implement CheckMyCCTV into your maintenance contracts, contact us on +44 (0) 161 8706137 or email firstname.lastname@example.org