Chubb UK launches CheckMyCCTV Service

Chubb Fire & Security UK, a leading provider of electronic security and fire safety solutions for business and industry, has chosen CheckMyCCTV to power a new automated service to continuously monitor the health of its customers’ closed circuit television (CCTV) equipment to ensure operational effectiveness of their site security.

The new service is built around innovative software that enables cameras, detectors and recorders to be checked every hour to ensure performance has not been compromised.

Colin Leatherbarrow, Product Solutions Director, Chubb, says that the potential weak link in any CCTV installation, monitored or otherwise, is being able to see if the product’s environment has changed, which could adversely impact the effectiveness of the product installation:

“Some believe that once a system has been installed, they can forget about it because it will always be working. Sadly this is not the case,” he says. “Now we are able to regularly check each element of a CCTV system to monitor the network connection and ensure that the hard disks have not failed or that the system has not stopped recording. And all of this can be done remotely, taking the benefits of Chubb’s remote monitoring capability to those that might not normally use our services.”

Colin says in a traditional maintenance contract, equipment may only be checked one or twice a year, but with Chubb’s CheckMyCCTV the CCTV installation is being constantly monitored and the security manager alerted if an issue occurs:

“Security managers using this service will be informed exactly what the issue is when it happens, so it reduces the need for lengthy on-site diagnostics, and increases the chance of a fix from an installer or on-site engineer in the first instance. The potential cost reduction for service calls can be huge.”

Darren Rewston,  Managing Director of CheckMySystems Ltd. commented “We are delighted to be able to work with Chubb to ensure their customer service remains 1st class in today’s ever changing world.”

“Customers of Chubb will benefit hugely by having their systems monitored for faults 24/7, and faults detected will be responded to in a much more timely manner – often before the end-user is even aware of an issue. Chubb will benefit by providing a proactive service way beyond the scope of many of their competitors”.

For more information on the CheckMyCCTV service available through Chubb, click HERE or call 0800 32 1666

Chubb is part of UTC Climate, Controls & Security, a unit of United Technologies Corp.

UPDATE: CheckMyCCTV now operates with the latest UTC Fire & Security TVR11 and TVR41 Digital Video Recorders.